Call Center Team Manager - (Female)
Sabio Connect Global Private Limited 120000 LKR - 240000 LKR-
The ideal candidate should have over 10 years experience with at least 5 years in a team leading role.
The role involves the following:
Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Manage the fair and consistent application of performance management and disciplinary measures as necessary.
Support the Operations Manager to highlight operational risks and areas for improvement
Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
Apply online or via WhatsApp on +94 777766000
