📢 We’re Hiring – E-commerce Customer Service Executive Company: Digit Web Lanka Location: Thirunelvely (Onsite) Employment Type: Full-time

📢 We’re Hiring – E-commerce Customer Service Executive

Company: Digit Web Lanka
Location: Thirunelvely (Onsite)
Employment Type: Full-time

🔹 Job Responsibilities

• Handle customer inquiries related to our products via email, marketplace messaging systems, and online platforms
• Provide support for orders, returns, cancellations, refunds, and order tracking
• Respond to customer questions on platforms such as Amazon, eBay, and other e-commerce marketplaces
• Resolve customer concerns professionally and maintain high customer satisfaction
• Coordinate with internal teams (warehouse, delivery, sales, and portfolio teams)
• Maintain accurate customer records, case logs, and reports

🔹 Requirements

• Minimum 6 months – 1 year experience in Customer Service (E-commerce preferred)
• Strong English communication skills (written communication is very important)
• Basic computer knowledge and familiarity with online systems
• Ability to handle customers politely and professionally under pressure
• Good problem-solving ability and attention to detail
• Ability to handle customer communication across multiple marketplaces and regions
• Willingness to use AI tools to assist in understanding and responding in different languages when required

🔹 What We Offer

• Competitive salary
• Friendly and supportive work environment
• Career growth opportunities
• Training and skill development

📩 How to Apply

📧 [email protected]
📱 +94 764 120 908
📝 https://forms.gle/Qf4X318C6mQtzdqv8

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