Digit Web Lanka is a growing digital solutions company. Weโre hiring! Join our team and build your career with us.
We’re Hiring – E-commerce Customer Service Executive
Company: Digit Web Lanka
Location: Thirunelvely (Onsite)
Employment Type: Full-time
๐น Job Responsibilities
- Handle customer inquiries related to our products via email, marketplace messaging systems, and online platforms
- Provide support for orders, returns, cancellations, refunds, and order tracking
- Respond to customer questions on platforms such as Amazon, eBay, and other e-commerce marketplaces
- Resolve customer concerns professionally and maintain high customer satisfaction
- Coordinate with internal teams (warehouse, delivery, sales, and portfolio teams)
- Maintain accurate customer records, case logs, and reports
๐น Requirements
- Minimum 6 months – 1 year experience in Customer Service (E-commerce preferred)
- Strong English communication skills (written communication is very important)
- Basic computer knowledge and familiarity with online systems
- Ability to handle customers politely and professionally under pressure
- Good problem-solving ability and attention to detail
- Ability to handle customer communication across multiple marketplaces and regions
- Willingness to use AI tools to assist in understanding and responding in different languages when required
๐น What We Offer
- Competitive salary
- Friendly and supportive work environment
- Career growth opportunities
- Training and skill development
๐ฉ How to Apply
๐ง [email protected]
๐ฑ +94 764 120 908
๐ https://forms.gle/Qf4X318C6mQtzdqv8
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Company Contact Details
[email protected]
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