We are looking for a skilled Team Manager to supervise daily sales, operations and personnel aiming for maximum efficiency and cost-effectiveness. We encourage candidates from the services sector to apply. e.g. Banking & Finance, Insurance, Hospitality & Travel

We are looking for a skilled Team Manager to supervise daily sales, operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.We encourage candidates from the services sector to apply. e.g. Banking & Finance, Insurance, Hospitality, Travel

As an excellent Team manager you must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

Responsibilities

• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales, customer service metrics etc.)
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve sales, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management

Requirements and skills

• Proven experience as call center team manager or similar position
• Experience in customer service / sales / customer retention is required.
• Knowledge of performance evaluation and customer service metrics
• Understanding of reporting and budgeting procedures
• Proficient in MS Office and basic software
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated

If you are interested in this opportunity, please send your CV

via email to [email protected] or on WhatsApp +94 777766000